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Post by tonys4it on May 8, 2015 8:51:17 GMT
Anybody got any idea why I cannot change my avatar picture? Tony
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Post by Jeff on May 8, 2015 15:01:50 GMT
no idea, what bit are you getting to before you get stuck !!
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Post by tonys4it on May 8, 2015 15:44:07 GMT
Hi Jeff I get to box to upload a file, which is only 500kb, and get the response in a box saying.. "unable to upload file.error.invalid request token./possible request forgery (error 1)" the box then promptly disappears. I have tried several files over the last few days with always the same response. Tony
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Post by graham on May 8, 2015 17:40:13 GMT
Tony, when you go into your "edit profile" screen, have you ensure that the little circle marked " use only the uploaded/linked" (avatar) has been selected?
I've just changed mine without any problems
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Post by tonys4it on May 8, 2015 17:50:14 GMT
Hi Graham yes that box is highlighted and I have tried twice more still with the same response, tried my iMac and iPad... Stumped !!
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Post by graham on May 8, 2015 19:35:48 GMT
Tony, I cn't do it now as we have visitors but I'm pretty sure I can access your profile. If I can, I'll try to change your avatar and see what the issues are you're having.
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Post by graham on May 8, 2015 19:39:27 GMT
Tony, just had a quick look and have changed your avatar without any problems at all to the one above. Looks like it's an Apple issue? Have you changed it successfully before? I use Windows 8.
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Post by tonys4it on May 8, 2015 20:46:11 GMT
Ok Graham. Yes I have changed it at least 3 times before without issue..no worries, as you say may be an apple problem. Will be interested if anyone else has a problem. Cheers Tony ps.dont have any windows based machinery anymore !
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Post by graham on May 8, 2015 21:33:08 GMT
You've changed it Tony, is the issue resolved?
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Post by tonys4it on May 9, 2015 8:44:05 GMT
Unfortunately not Graham, I just clicked on the default avatar and it changed to that but still will not download a picture.
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Post by tonys4it on May 9, 2015 8:57:27 GMT
Unfortunately not Graham, I just clicked on the default avatar and it changed to that but still will not download a picture. This is the response I get
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Post by graham on May 9, 2015 9:23:46 GMT
Thanks for the screenshot Tony, I will ask on the support forum, they are pretty good and usually get back with an answer within a few minutes
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Post by graham on May 9, 2015 9:28:04 GMT
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Post by tonys4it on May 9, 2015 9:34:47 GMT
Graham, thanks for your help and patience with this, at least we know it's not just me !! I shall await the outcome. Regards Tony
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Post by graham on May 9, 2015 9:40:18 GMT
My pleasure Tony, I know how frustrating these issues can be, fingers crossed for a fix sooner rather than later. Just a thought, if you wanted to email me your required avatar, I can probably upload it for you. I'll PM you my home email address.
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Post by graham on May 9, 2015 14:03:32 GMT
All done Tony, cheers
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